Are Online Shopping Stores really Cheating?
We see several complaints that online shopping sites like Amazon and Flipkart are cheating consumers. This is a matter of truth but also there is no limit to the fraud committed by consumers as well.I have been looking through these online store cheating cases since some time and got to understand three points from them.
1.Online stores do not have the intention of purposefully cheating consumers because they gain nothing through it. The shopping companies collect their income from sellers but not users. They do not care about the loss incurred by customers. Every penny they spend, they collect from sellers’ accounts. Sp, they do not even think of cheating customers. Also, no company wants to procure a worst image for itself in the market.
2.If products do not reach customers while transitting them, the loss will be borne by sellers, irrespective of whether it occurs because of company staff or courier staff. Many complain that products they ordered have not reached them or wrong product has been delivered. Mistakes are rarely committed at company godowns while packing products. Product tag is to be scanned and stuck on box, cover and delivery slip. Three different persons do this. So, it is rare that mistake can occur here. If a product is returned by customer, companies levy re-transit charges also on sellers only in order to avoid any losses companies might have to incur.
3.Both companies as well as customers have equal share in cheating. About 35% of goods sold on online stores are being sent back in the name of return & replacement or fund back policies. Stating some reason or the other, many customers send the products back. Some customers get new products delivered after complaining of wrong product delivery. With this, they avail 1+1 offer. Some others seek cashback. Studies have revealed that the number of customers cheating this way are increasing in number.
A few days ago, I put up a book for sale on Amazon store. For the 199 rupee book, I expected that I would get Rs.150 after all other charges are deducted. But the seller margin has gone to Rs.108. With this, i had to loose Rs.12. In case the book is returned, I will have had to incur loss of 65+35 ie., Rs.90. So, the loss that I will have to bear by selling a product on Amazon is Rs.198.
It is highly risky to carry out business on this kind of platforms. What I ultimately got to understand us that sellers only get to have 30 to 35% of the value of product sold and the remaining amount goes to companies. So, it is the mediators that are benefitted here.