TRAI: Operators Must Pay Re.1 Per Call Drop
The Telecom Regulatory Authority of India formulated a new rule that telecom operators should compensate customers for each call drop. The TRAI ordered operators to pay Re.1 per to subscribers for each call drop ie., every time a call is not complete and gets disconnected. The new rule will come to effect from 1st January, 2016.
TRAI set a limitation of three call drops per day.
Telecom operators are supposed to send confirmation SMS within four hours to subscriber whose call got disconnected.
Compensation will get adjusted in next month’s bill for postpaid customers.
TRAI mentioned to government that telecom services in Mumbai and Delhi are unsatisfactory, based on its audit records. Government, along with TRAI is trying to eliminate or at least reduce call drop menace in the country through the new compensation rule.
Operators are requesting TRAI not to implement the rule since it could incur huge losses to them. TRAI Chairman RS.Sharma made clear that there will be no change or calling off the rule and that they have formulated it after taking all measures into consideration.